Refund policy

RETURN AND REFUND POLICY

SECTION 1: FRANCE & EUROPEAN UNION (EU)

This section applies exclusively to orders delivered to a European Union member state.

  1. Right of withdrawal: In accordance with European legislation, you have a statutory 14-calendar-day right of withdrawal from the date of receipt of your parcel to request a return, without having to provide any reason.

  2. Shipping damage and non-conformity defects: Regardless of the right of withdrawal, you must carefully inspect your order upon receipt. In the event of a broken record, sleeve damaged during shipping, or proven non-conformity defect, you must contact us within 48 business hours at shop@01vinylrecords.com. Your request must include your order number and clear photographs of the shipping packaging (outer box) AND the damaged item. After this 48-hour window, or without visual evidence, no claim related to shipping damage or apparent defects will be accepted.

  3. Procedure and prior authorization: You must contact us at shop@01vinylrecords.com before sending any return in order to obtain our written approval. Any parcel returned without prior authorization will be systematically refused.

  4. Strict condition for New Vinyl: For intellectual property protection and preservation of market value, the record must be returned strictly sealed in its intact original factory shrink wrap. Any new vinyl that has been unwrapped, opened, or played immediately loses all eligibility for return (Art. L. 221-28 of the French Consumer Code: copyright protection and immediate depreciation of the product).

  5. Condition for Used Vinyl: The record and its sleeve must be returned in exactly the same physical condition as described in our product listing, in accordance with the unique description provided and noted at the time of shipment. The item must be accompanied by all original inserts, labels, booklets, goodies, or download codes.

  6. Shipping costs and terms: Return shipping costs are the exclusive and full responsibility of the buyer (unless a proven preparation error on our part). The return shipment must include a tracking number. We decline all responsibility in the event of theft or loss of the parcel by your carrier.

  7. Refund: Upon receipt, full inspection and verification of the condition of the returned records at our premises, the refund will be issued within 10 business days to the original payment method. If the item received does not meet the required conditions (opened, unsealed, or damaged record), no refund will be issued and the item will be held at your disposal for 30 days (return shipping at your expense).

SECTION 2: INTERNATIONAL (OUTSIDE THE EUROPEAN UNION)

This section applies exclusively to orders delivered outside the European Union (United States, United Kingdom, Canada, Asia, etc.). All international sales are final.

  1. Shipping damage & Defects: You must carefully inspect your order upon receipt. If a record arrives broken, if the sleeve has been severely damaged during shipping, or in the event of a proven non-conformity defect, you must contact us within 48 business hours at shop@01vinylrecords.com.

  2. Required evidence: Your request must include your order number and clear photographs of the shipping packaging (outer box) AND the damaged item. After this 48-hour window, or without visual evidence, no claim, return, or compensation can be accepted.

  3. Return procedure and prior authorization: No return is accepted without prior written authorization from us by email. You must wait for our approval before sending anything back. Any parcel returned without authorization will be systematically refused.

  4. Item eligibility conditions: In the event of an exceptional agreement or defect validated by our team, the item must be unused. New vinyl must be returned strictly sealed in its intact original shrink wrap (copyright protection and immediate depreciation). Used vinyl must be returned in exactly the same physical condition as shipped, accompanied by all original inserts, labels, booklets, and goodies.

  5. Shipping costs and formalities: Unless a preparation error on our part, all international return shipping costs and any associated customs formalities or duties are the exclusive and full responsibility of the buyer. Tracked return shipment is mandatory. We decline all responsibility in the event of loss or theft of the returned parcel.

  6. Customs fees and refused parcels: If the parcel is refused by the recipient to avoid paying local customs duties, no refund will be issued, unless the parcel is returned to us intact by the carrier. In this specific case, round-trip shipping costs and all applied customs penalties will be automatically deducted from the refund.

  7. Refund: Upon receipt, full inspection and verification of the condition of the returned records at our premises, the refund will be issued within 10 business days to the original payment method. If the item received does not meet the required conditions (opened, unsealed, or damaged record), no refund will be issued and the item will be held at your disposal for 30 days (return shipping at your expense).